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Delivery Information
All of the goods that Humber Cast Stone manufacture are made to order and extremely heavy and bulky. Humber Cast Stone have all their products delivered to you on a pallet using a national courier service. This is a palletised, kerbside delivery service, goods cannot therefore be removed, sited or erected by the driver.
Please inform us prior to delivery if there is steep access or if you have an uneven surface or gravel driveway, this would prevent access using a trolley unless you are able to provide some kind of boarding.
When the goods are delivered we ask that you slit through the polythene wrap using a small knife or kitchen scissors, cutting away from the stone to avoid damage. The polythene can then be peeled back to expose the items.
A visual check should be made for damage in transit, paying particular attention to the corners. This is a quick and easy process and is not physically demanding.
Under no circumstances can we be held liable for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods.
This includes, but is not limited to, contractors’ fees. You should not book a contractor on the basis of an expected delivery date and we would strongly recommend that you only do so when you have the goods in your possession and have checked that they are both suitable and undamaged. Our couriers insist that you (or a representative) are present to check and sign for the goods on arrival.
Goods left unchecked or without a signature are not covered by our insurance policy and cannot be replaced free of charge.
